Terms of Service — almwell.io

Effective: 2026-05-04 Last updated: 2026-09-05

These Terms cover your use of almwell.io — Almwell’s marketing site, the Almwell app (accounts and home records), and the things we sell: the one-time Home Priority Plan and the recurring Home Membership.

By using the site, creating an account, or buying from us, you agree to these Terms. If you don’t agree, please don’t use Almwell.

Change log. The 2026-05-04 version of these Terms described a marketing site with no accounts and no payment. Accounts and paid plans have since shipped. The 2026-09-05 revision adds §3 (Your account) and §§4–7 (what we sell, billing and renewal, cancellation, refunds), and updates §16 (Limitation of liability) so the cap is never lower than what you paid us. Nothing in this revision applies retroactively to a purchase made before 2026-09-05 on terms more favorable to you.

1. Who we are

This site is operated by Ryan Clark, doing business as Almwell (“Almwell,” “we,” “us,” “our”). Almwell is not yet incorporated; we will update this section when Almwell, Inc. is formed. You can reach us at the addresses in §20.

Almwell is small and pre-seed. Expect plain answers from a real person, not a help-desk script.

2. What Almwell is

Almwell helps a homeowner keep a Home Record — a record of a house and its systems — and turn it into a priority plan: what to deal with, in what order, and roughly what it costs.

Two surfaces:

• The marketing site (almwell.io pages you can read without signing in). Informational. Where it demonstrates product output, it shows estimates, sample numbers, or third-party public-record fields — not a verified report on any specific home.
• The app (everything behind sign-in). Your account, your home record, your priority plan, and the paid products described in §4.

3. Your account

You need an account to use the app and to buy anything. To open one you must be 18 or older and able to form a binding contract.

• Keep your details accurate. Mail to the address on your account comes from two senders, and it matters which. Account confirmation and password reset are automatic, and so is the email telling you your Home Priority Plan is ready (§4). The app sends all three from no-reply@almwell.io, which is unmonitored — a reply to it reaches no one. Billing correspondence is the hand-written kind — a price change under §5, a cancellation you asked for under §6, a refund under §7. Almwell is small enough that a person writes those by hand from hello@almwell.io; we do not run an automated billing mailer. Payment receipts come from Stripe, not from us, and §5 says which address Stripe uses. If the address on your account stops working, you may miss one of these.
• Your account is yours. Don’t share your sign-in, and tell us at the address in §20 if you think someone else has it.
• What you enter is yours. You keep ownership of the information you put into your home record. You grant us the license we need to store it, process it, and generate your plan from it — nothing more. See the Privacy Notice for what we collect and who processes it.
• Closing your account. You can ask us to delete your account and home record data at any time (see the Privacy Notice, §8). We may suspend or close an account that violates §9 (Acceptable use). If we close your account for our own convenience, we refund any unused prepaid period.

4. What we sell

Prices are in U.S. dollars and exclude any tax we are required to collect.

• Home Priority Plan — $79, one time. A single priority plan for one home, generated from your intake answers and delivered to your account, where you can read it and print it. Your account is the copy to rely on. We also email you when the plan is ready. That email is automatic and comes from no-reply@almwell.io, and it is queued once your plan is approved, so it can trail the copy in your account. One purchase, one charge, no renewal.
• Home Membership — $9 per month or $79 per year. A recurring subscription. It keeps your Home Record, priorities, and spending current year-round, and unlocks option refreshes on every project as prices and your home change. The annual plan is the same membership billed once a year at a lower effective rate.

You choose the product and the billing interval at checkout. The price shown on the checkout page at the moment you buy is the price that governs.

We may add, rename, or retire products. If we retire something you are actively paying for, we will tell you before your next renewal and you can cancel under §6 or take a refund under §7.

5. Billing, renewal, and price changes

Payments are processed by Stripe. You enter your card on Stripe’s hosted checkout. Almwell never receives or stores your full card number — we store a Stripe customer reference, your subscription status, its price and interval, and the current period end date.

Home Membership renews automatically. This is the part to read twice:

• Monthly membership charges $9 on the same day each month until you cancel.
• Annual membership charges $79 once a year on your signup anniversary until you cancel.
• Auto-renewal is on by default. We charge the card on file at the start of each new period without asking again. You are not charged for a period you cancelled before it began.
• Receipts. Stripe emails a receipt for every charge, including renewals. Stripe sends it to the address you entered at your first checkout, which is the address Stripe keeps on file for you. Changing your account email in the app does not change it. If you want your receipts to follow a new address, email hello@almwell.io and we will update it with Stripe.

Failed payments. If a renewal charge fails, Stripe retries it on its standard schedule. If it keeps failing, we may suspend membership features until the charge succeeds, and we may end the subscription.

Price changes. We will not raise the price of an active subscription without telling you first. If we change what you pay, we will email the address on your account at least 30 days before the renewal that charges the new price, and we will say what the old and new price are. That notice is sent by hand from hello@almwell.io, like the cancellation confirmations in §6 — the 30 days is a commitment, not a setting in a mailer. You can cancel before that renewal under §6 and never pay the new price. Your existing price holds until the notice period ends.

6. Cancellation

You can cancel a Home Membership at any time, for any reason.

How. Email hello@almwell.io from your account email address and say you want to cancel. We do not yet have a self-serve cancel button in the app; until we ship one, email is the cancellation path, and we will honor a cancellation request within two business days of receiving it and confirm by email. When self-serve cancellation ships, we will update this section.

When it takes effect. Cancellation stops the next charge. Your membership keeps working through the end of the period you already paid for, and then lapses. We do not prorate the unused part of a period.

The one-time Home Priority Plan has nothing to cancel — it is a single charge, not a subscription.

7. Refunds

Every charge is refundable in full within 30 days, no questions asked. That includes the one-time $79 Home Priority Plan, a first subscription charge, and any renewal charge.

Email hello@almwell.io within 30 days of the charge and we refund it to the original payment method. Stripe typically returns the money to your card within 5–10 business days; the exact timing is your bank’s, not ours.

After 30 days, a charge is not refundable, but you can still cancel under §6 so you are not charged again.

We do not condition a refund on deleting your plan, filling out a survey, or explaining yourself.

8. Estimates, not advice

When Almwell gives you numbers — component ages, predicted maintenance items, repair-timing windows, and cost bands — those numbers are estimates derived from public records, what you tell us, and statistical models. They are:

• Not warranties. A roof we estimate at 18 years old may be older or newer; a maintenance item we surface as “likely in the next 12 months” is a probability, not a schedule.
• Not professional advice. Almwell is not a licensed home inspector, contractor, appraiser, real-estate broker, attorney, accountant, or financial advisor. Nothing on this site, in the app, or in any plan we deliver is a substitute for one.
• Not a transactional tool. Do not make a home-purchase, sale, repair, financing, or insurance decision solely on what you read here. Get an inspection. Get a contractor estimate. Get an opinion from someone licensed to give you one.

Paying us does not change any of this. The Home Priority Plan is a prioritized estimate, not an inspection report.

If something we show you is wrong or out of date, we want to hear about it — see §20.

9. Acceptable use

You can read almwell.io freely, link to it, and quote it for non-commercial purposes (commentary, journalism, research) with attribution. You agree not to:

• Scrape, copy, or republish the site or the app at scale, or for commercial use, without our written permission.
• Resell, sublicense, or redistribute a plan we generated for you, or use one account to deliver plans for other people’s homes as a service.
• Misrepresent your relationship with Almwell — for example, claiming to be a partner, reseller, broker, or licensee when you are not.
• Use Almwell to harass us or third parties, distribute malware, probe for vulnerabilities outside the coordinated-disclosure path in §13, or attempt to bypass any access controls or paywall.
• Frame, mirror, or relabel the site in a way that obscures it is operated by Almwell.

We may suspend access at any time for any of the above without notice. If we suspend a paid account under this section, §7 refund rights still apply to charges less than 30 days old.

10. Intellectual property

The Almwell name, the Almwell wordmark, the Home Snapshot and Home Priority Plan names, and the almwell.io domain are trademarks of Ryan Clark d/b/a Almwell (and will assign to Almwell, Inc. on incorporation). The text, layout, images, and software on this site and in the app are © 2026 Ryan Clark d/b/a Almwell — all rights reserved unless an individual asset is explicitly marked otherwise.

What you get when you buy. A purchase gives you a personal, non-exclusive, non-transferable license to use the plan we deliver for your own home — read it, print it, and share it with your own contractors, agent, or family. It does not transfer ownership of our software, models, or templates.

You do not get a license to our trademarks by visiting the site or buying a plan. Realtor and title-company partners who co-brand under a written or emailed agreement with Almwell get a narrow co-branding license described in that agreement; nothing here grants that license.

If you write or post about Almwell, you are welcome to refer to us by name, screenshot the site, and use our marks descriptively (e.g., “Almwell’s Home Priority Plan”). Don’t use the marks in a way that suggests endorsement or partnership when none exists.

11. Third-party content

Almwell references and relies on third-party services — for example, payment processing, public-record providers, authentication providers, search engines, or social platforms. Those services are governed by their own terms, not ours, and we don’t endorse or audit their content. Stripe’s terms govern the payment transaction itself.

12. No agency, no broker, no fiduciary relationship

Almwell is not your real-estate agent, broker, lender, contractor, attorney, financial advisor, or fiduciary. Reading this site, buying a plan, holding a membership, exchanging email with us, or attending a demo does not create any of those relationships.

If we partner with a realtor or title company on a co-branded product, the relationship is a marketing relationship, not a referral arrangement — we do not pay or receive referral fees, and the co-branding is not a recommendation by us of any specific agent, brokerage, contractor, or closing service.

13. Security and disclosure

If you find a security issue with almwell.io or the Almwell app, please email us using the security address in §20 with details. We aim to respond within five business days.

Please don’t test in ways that could degrade availability or expose other people’s data. We will not pursue legal action against researchers acting in good faith under this paragraph.

14. Availability

We aim to keep Almwell up, and we do not promise a specific uptime level. We may take the service down for maintenance, and we may change or remove features. If we permanently discontinue a paid product, we refund the unused prepaid portion of an active subscription.

15. Disclaimer of warranties

Almwell is provided “as is” and “as available,” without warranties of any kind, express or implied — including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted availability. Public-record data we display may be incomplete, stale, or wrong. Estimates we display may be off. Use Almwell with that in mind.

Nothing in this section limits a warranty that cannot be disclaimed under the law where you live.

16. Limitation of liability

To the fullest extent permitted by law, Almwell, its operator, and its contractors are not liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages — or any lost profits, lost data, lost goodwill, or business interruption — arising out of or related to your use of Almwell, even if we were advised of the possibility.

Our aggregate liability for any claim relating to Almwell is capped at the greater of USD $100 or the total amount you paid Almwell in the 12 months before the claim.

Nothing in this section disclaims liability that cannot be disclaimed under applicable law (for example, gross negligence, willful misconduct, or fraud).

17. Indemnity

You agree to defend and indemnify Almwell against any third-party claim arising from your misuse of Almwell — including violations of §9 (Acceptable use), §10 (Intellectual property), or applicable law.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Any dispute arising out of or related to these Terms or your use of Almwell will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

Before filing anything, email us at the legal address in §20. Most billing disputes are a refund under §7 and take one email.

We are a U.S. operator and we sell only to U.S. residents today. If you are accessing Almwell from outside the U.S., you are responsible for complying with your local laws. We make no representation that Almwell is appropriate or available in any particular jurisdiction.

19. Changes to these Terms

We will update these Terms when something material changes — for example, a new paid product, a change to how billing works, or a feature that collects new categories of data. Updates take effect on publish. The “Last updated” date at the top of this page is authoritative, and the change log under it records what moved.

For changes that affect what you pay or how you cancel, publishing is not enough: we will email the address on your account before the change applies to you, on the notice schedule in §5.

We will not retroactively re-characterize a purchase you already made.

20. Contact

• General, cancellation, and refunds: hello@almwell.io
• Legal / IP: legal@almwell.io
• Security: security@almwell.io
• Privacy: hello@almwell.io, or the address in the Privacy Notice

— End of Terms —